Shipping Cost
How do I pay
What Credit and Debit Cards do you accept?
Is the credit card payment secure?
How do I know the transaction is secure?
What Currency will my Credit Card be Billed?
Who are PROTX?
What about limited stock items?
What if the goods are damaged in transit?
Returning Items
How to I order online?
What happens after I have ordered?
Is shipping included in the prices?
How is shipping calculated?
How long will delivery take?
Why do some items not have a choice of quantity?
What if I can't find what I am looking for?
What are your terms and conditions of sale?
Are you registered for VAT?
What are Signature Collection Items?

Shipping Cost
United Kingdom
£2.75 for orders under £60*
£6.95 for orders £60 and over.

International
£8.95 - All countries outside United Kingdom

How do I pay?
We accept credit cards or UK Debit Cards online. We can also take telephone, mail or fax orders and can process most credit and UK debit cards manually. We also accept cheques.

What Credit and Debit Cards do you accept?
Delta, Mastercard, Solo, Switch & Visa.
Sorry we cannot accept American Express.
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Is the credit card payment secure?
Yes, Credit cards are transacted on our behalf by PROTX, a payment processor company, part of Lloyds TSB, a National UK bank. All account information is transacted on an industry standard SECURE (128 bit SSL) web page. The data transmission of your information is in an encrypted format.
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How do I know the transaction is secure?
Look at your browser web address, it should start https://. Also look for the symbol at the foot of your browser screen.
Note this only applies at the point of the credit card data transaction.
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In What Currency will my Credit Card be Billed?
If you do not have a £Sterling credit card, then the charge will be converted to your local currency at the current exchange rate by your card provider.
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Who are PROTX?
PROTX are owned by Lloyds/TSB, one of the largest British banks. They conduct our online credit and debit card payments on their secure server.
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What about limited stock items?
Many of our items are unique. These are sold on a strictly first come, first served basis. Once sold the site is updated to reflect the current stock. We will refund payments or offer alternatives of any item in the unlikely event that it is already sold.
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What if the goods are damaged in transit?
No problem, all shipments are traceable and insured. If they fail to arrive or are damaged in transit then let me know immediately and, subject to the carriers confirmation I will replace as necessary. Please Note, I will require return of any damaged items (so I can make an insurance claim at this end).
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Returning Items
We hope that you are delighted with your purchase, but in the event that you are not happy with your jewellery, we will accept returns within 7 days of your receipt of the item, and as long as the item is in original and unworn condition with explanation - you should contact us first to let us know that you are returning the item so we know we are expecting it (to ensure we are here to accept and sign for the item) and returns must be made via Special Delivery/Recorded Delivery or overseas signed for service at your cost (ie, by the method by which we mailed the item originally) as we cannot be responsible for items until they are signed for - and we are sorry but we do not accept the return of special order items - items that have been sized for instance, or items that have been made to the customers specifications and requirements, and unfortunately we are unable to refund on pierced earring fittings, due to EU Hygiene regulations - in the case where you wish to return earrings, we will need to make a charge for new fittings for the earrings, before they are offered for resale on the site. Postage and packing fees are not refundable. Refunds will be made by the same method of your original payment, ie, if you paid by cheque, the refund will be by cheque.

If in Doubt...

Please ask - we don't bite! (Honestly!)

How do I order online?
Select the product page, any option and the quantity then just click onto the button. The item will then be added to your cart. You will then be able to change the quantity or delete the item. You can view the cart at any time either from the navigation bar.
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What happens after I have ordered?
You will receive an e-mail invoice/receipt based upon your choice of payment method. Once payment is cleared I will mail out your order and delivery; if the item is being sent as a gift for someone and you want me to include a gift card please let me know either in the 'comments' section when ordering or e-mail me at the time of placing your order.
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Is shipping included in the prices?
No, in order to offer the best value, shipping costs are calculated based upon the weight and shipping zone.
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How is shipping calculated?
The total weight of the cart is used to calculate the postage dependent upon the shipping zone.
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How long will delivery take?
I will confirm delivery to you. Usually this will be immediately upon receipt of cleared funds.
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Why do some items not have a choice of quantity?
Many of the component pieces that I use in the designs are antique or vintage, ie limited availability and therefore it is not possible to exactly replicate a particular piece.
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What if I can't find what I am looking for?
Time permitting, I can work with you to achieve your requirements, please enquire using the contact details.
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What are your terms and conditions of sale?
We are not happy until you are. Click to read the small print.
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Are you registered for VAT?
We registered for VAT from 1st October 2003. VAT is included in all our prices.
Our registration Number is GB 819 3373 15.

What are Signature Collection Items?
Signature Pieces There are certain 'core' pieces which seem to be loved - by myself in making them and at the same time by my customers, who seem to request these pieces over and over again - I adore making new things, but equally there is nice feeling to there being a continuity in certain pieces, and so my 'Signature Pieces' are items of jewellery which have endured, and should be available on the site for a while - perhaps you want one for yourself and later on one for a friend, no problem, unless I run out of the components, these pieces should generally be available for purchase. Some Signature items are made to order (which will be noted in the description), in which case please allow 1-2 weeks for delivery.
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All Content, Design, Text and Photographs Copyright Stephanie Lewis-Cooper, SLC Designs™, 2002-2008